Användarvillkor
Terms of Service
Last updated 13.12.2025
1. General
1.1
These Terms of Service ("Terms of Service") apply to the use of Translator Scandinavia AB's ("Supplier") services ("Service") and to the customer's ("Customer") order of the Service in a service agreement ("Order"), unless otherwise expressly agreed in the Order.
1.2
The Service is a secure, web-based translation management tool designed to help businesses and organizations upload content, run translations, collaborate on quality control, and integrate the results into their systems all in one place without local installation.
1.3
By using the Service, you agree to these Terms of Service. The latest version of the Terms of Service as well as the Supplier's Privacy Policy are available on the Supplier's website and/or in connection with the Service.
2. Order
2.1 Placing an order
An Order is created on the basis of a written agreement between the Supplier and the Customer, in which case the Order becomes binding when accepted by the Supplier.
2.2 Service fees and billing
The fees payable by the Customer for the Service ("Service Fee") and the related payment terms are set forth in the Order. Unless otherwise agreed, the Supplier shall invoice the Customer in advance for each Subscription Period.
Price revisions other than those based on personnel changes are primarily based on changes in the cost index. Any price increase related to increased costs may be up to 5% per billing year. If the content of the Service has changed substantially, the parties shall negotiate pricing adjustments in good faith.
2.3 License
Upon placing an Order, the Customer receives a non-exclusive right to use the Service for its internal operations in accordance with the Order and these Terms of Service for the duration of the Order Period, provided that all Service Fees are paid.
2.4 User accounts
2.4.1
The Customer is responsible for ensuring that User Account information is correct and updated without delay.
2.4.2
The Customer may not assign control of a User Account to third parties. However, the Customer may invite users, including users from third-party organizations, to use the Service on its behalf.
2.4.3
If User Account credentials or administrative access are compromised, the Customer shall immediately notify the Supplier.
2.4.4
The Supplier shall not be liable for actions taken in the Service by users authorized by the Customer.
2.5 Subscription period
The Subscription Period shall be defined in the Order. The Order Period automatically renews for an equal fixed term unless terminated in writing at least thirty (30) days before the end of the current Order Period.
3. Use of the Service
3.1 Availability
3.1.1
The Supplier aims to ensure Service availability 24/7, excluding planned maintenance. Average monthly availability typically exceeds 99%. "Availability figures are targets and do not constitute a service level guarantee unless explicitly agreed in a separate SLA.
3.1.2
The Supplier shall endeavor to inform Customers in advance of significant interruptions and minimize disruption caused by maintenance activities.
3.2 Content material
The Customer is solely responsible for decisions and actions taken based on the Service, including their legality and consequences. The Supplier is not responsible for opinions or content expressed by users within the Service.
3.3 Fair use
Exceeding Fair use for language processing as described in the Order may result in additional fees in accordance with the current price list or temporary suspension of processing capacity.
4. Intellectual Property
4.1 Service and Content Material
4.1.1
All intellectual property rights to the Service, and related features and functionalities belong to the Supplier or its licensors.
4.1.2
The Supplier warrants that the Service does not knowingly infringe third-party intellectual property rights. If a justified claim arises, the Supplier may modify or suspend the Service and refund prepaid fees. No further liability shall apply.
4.2 Customer Data
4.2.1
All rights to Customer Data remain with the Customer or its licensors. The Customer grants the Supplier the right to process such data solely for providing the Service.
4.2.2
The Customer is responsible for ensuring that Customer Data is lawful and does not infringe third-party rights.
5. Processing of Personal Data
5.1
The Supplier processes personal data in accordance with applicable data protection legislation. Responsibilities are defined in the Personal Data Processing Agreement concluded in connection with the Order.
5.2
At the Customer's written request, personal data shall be erased without undue delay. In any event, personal data shall be deleted no later than six (6) months after the end of the Order, unless it is required by law.
5.3
The Supplier may use anonymized Customer Data for service development, provided that no individual or Customer can be identified.
6. Limitation of Liability
6.1
The Service is used at the Customer's own risk. The Supplier is not liable for loss or alteration of Customer Data, provided backups are maintained in accordance with the Service Description.
6.2
Neither party shall be liable for indirect damages, except in cases of intent or gross negligence.
6.3
The Supplier's total liability is limited to the Service Fees paid by the Customer during the twelve (12) months preceding the damage event.
7. Termination of Service
The Service ends upon expiration of the Subscription Period or material breach, including but not limited to non-payment or infringement of intellectual property rights. Upon termination, access is revoked and Customer Data deleted in accordance with the Service Description. The Customer is responsible for exporting required data prior to termination.
8. Miscellaneous
8.1 Confidentiality
Both parties shall keep confidential all trade secrets and confidential information.
8.2 Transfer
Orders may be transferred only with prior written consent, except as part of a corporate transaction.
8.3 Subcontractors
The Supplier may use subcontractors and remain responsible for their actions. Third-party services are subject to their own terms and limitations.
8.4 Reference use
The Supplier may use the Customer's name and logo for reference purposes unless prohibited in writing.
8.5 Changes to the Terms of Service
8.5.1
The Supplier may amend these Terms of Service with at least one (1) month's written notice. Price changes take effect at the next Subscription Period.
8.5.2
If a material change is made, the Customer may request to continue under the previous Terms of Service until the end of the current Order Period.
8.6 Applicable law and dispute resolution
These Terms of Service and any Order shall be governed by Swedish law. Any dispute arising out of or in connection with these Terms of Service or the Service shall be finally settled by a Swedish court of competent jurisdiction.